Privacy Policy

Who we are

CASH NOW LLC (doing business as Ancestry Bureau, "we", "us") is a professional estate research and surplus recovery service provider. We help homeowners, estates, and heirs recover surplus funds owed to them following foreclosure sales, conduct forensic genealogy, and facilitate claims. This policy describes what information we collect through platform.ancestrybureau.com, how we use it, and your choices.

Information we collect

• Contact details you provide (name, email, phone, mailing address).
• Case information you share so we can research and file a claim (property address, case number, relationship to the owner).
• Documents you upload (ID, agreements, court paperwork).
• Usage data (IP address, browser, pages viewed) for security and analytics.

How we use information

• To research surplus recovery cases and file claims on your behalf.
• To communicate with you by email, phone, and SMS about your case.
• To meet legal, tax, and audit obligations.

SMS Messaging Program & Consent Methods

If you opt in, CASH NOW LLC (dba Ancestry Bureau) sends transactional SMS about your surplus recovery case: case updates, document requests, e-signature notifications, and appointment confirmations.

All Channels of Obtained Consent

We strictly communicate via text messages with users who have provided explicit, documented consent. We collect and record consent through the following three valid channels:

• Online Form Opt-In (Digital): Checking the explicit SMS consent checkbox on our contact and inquiry web forms (e.g., at platform.ancestrybureau.com/contact).
• Written Service / Engagement Letters: Signing an authorized paper or electronic (DocuSign/Adobe Sign) engagement contract containing explicit SMS opt-in clauses with CASH NOW LLC.
• Explicit Verbal Consent: Giving direct verbal consent during recorded calls with an authorized CASH NOW LLC / Ancestry Bureau representative, which is logged within our secure CRM.

Complete Program Disclosures (CTA Details)

• Program Description: Delivery of transactional case notifications, surplus recovery research alerts, document signing reminders, meeting confirmations, and direct support.
• Message Frequency: Variable based on active research and case updates (typically 2-4 messages per month during active claims).
• Carrier Terms: Message & data rates may apply depending on your carrier plan. Carriers are not liable for delayed or undelivered messages.
• Opt-Out & Unsubscribe: You can opt out at any time by replying STOP, CANCEL, UNSUBSCRIBE, END, or QUIT to any of our text messages.
• Help Support: Reply HELP to receive instant assistance, or email support@ancestrybureau.com.
• Privacy Safeguard: Phone numbers and mobile opt-in data are kept strictly confidential and will never be shared, sold, or rented to third parties or affiliates for marketing or promotional campaigns. All SMS communications are processed and secured in compliance with this Privacy Policy.

Who we share information with

We share information only with service providers under contract (hosting, email/SMS delivery, e-signature, document storage), with courts and counterparties as required to file your claim, and where required by law. We do not sell your personal information.

Data retention

We keep case records for as long as needed to service your matter and to meet legal and tax obligations, then delete or de-identify them.

Your choices

You can request access, correction, or deletion of your information by emailing privacy@ancestrybureau.com. You can opt out of SMS at any time by replying STOP.